Practice Charter

Our Responsibilities to You

We will provide and maintain premises that are clean, comfortable, safe and easily accessible to all our patients including those with mobility difficulties and special needs.

You will be treated as an individual and be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.

You have the right to confidentiality at all times. If you wish to speak to any member of the medical centre team privately please ask at reception.

We offer same-day urgent consultations, not only to children but to all of our patients, by appointment. Patients wishing to see a particular doctor, however, will be given the next available routine appointment.

Clinics and surgeries will normally start on time and we aim to see you within 20 minutes of your appointment time. Nonetheless, delay is sometimes unavoidable, particularly in the case of emergencies, but when this happens we will try to keep you informed.

If, for reasons of disability, you are unable to reach the surgery, the doctor will visit you at home. Please telephone before 10.30am where possible to enable us to organise our rounds.

If a doctor arranges for you to have tests or investigations we will advise you when and how to obtain the results. If further action is required before your next appointment we will contact you.

If you are dissatisfied in any way, please contact our practice manager who will be happy to discuss any complaint or suggestion you may have.

You have a right to information about your own health. We will offer medical advice and information relevant to the promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.

Help us to help you

Your Responsibilities to Us:

Please let us know if you change your name, address or telephone number.

We ask that you treat the doctors and practice staff with courtesy and respect and to make responsible use of our service to you by showing consideration to other patients.

Please only request home visits when you really cannot get to surgery and remember that night visits are for emergencies only.

Please do everything you can to keep appointments or to let us know as soon as possible if you are unable to attend.

If we are running late, please be patient. On another occasion it may be you that needs the extra time and attention.

Please remember that you are responsible for your own health and the health of your children and that we are here to give our professional help and advice.


Your Neighbourhood Professionals. Just a Click Away! Stephen Noble Lanefox Ltd The Grove Pharmacy
© Neighbourhood Direct Ltd 2018
1 Purewell Cross Road, Christchurch, BH23 3AF
  • Telephone 01202 486456
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Stephen Noble Lanefox Ltd The Grove Pharmacy
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